Last updated: February 17, 2025
Thank you for shopping at Vybe.
At Vybe, we strive to provide our customers with high-quality products and a positive shopping experience. Due to the nature of our products and our commitment to offering competitive prices, we generally do not accept returns or offer refunds for purchased items. We encourage you to carefully review product descriptions, specifications, and images before making your purchase.
Interpretation and Definitions
-
Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
-
Definitions:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Vybe.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Vybe, accessible from https://vybe.com.pk/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
No Returns Policy
As a general rule, we do not accept returns or offer refunds for any products purchased from our website. All sales are final.
Exceptions
While we maintain a no-return policy, we understand that exceptional circumstances may occur. If you receive a product that is damaged upon arrival, or if there is a significant discrepancy between the product you received and the product description on our website, please contact us within 48 hours of receiving your order at support@vybe.com.pk. We will carefully review your case and, at our sole discretion, determine an appropriate resolution. This may include a replacement (subject to availability) or another suitable solution.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
By email: support@vybe.com.pk
Key Changes and Explanations:
- Clear No-Return Statement: The policy now clearly states that returns are generally not accepted.
- Reasoning: A brief explanation is provided for the no-return policy (nature of products, competitive pricing).
- Exception Clause: The “Exceptions” section allows you flexibility to handle genuine issues like damaged goods or significant discrepancies. This is important for customer service and legal compliance. Limiting the timeframe to 48 hours helps manage these cases efficiently.
- Professional Tone: The language remains professional and avoids any ambiguity.
- Removed Gift Section: Since you’re not offering returns, the gift section is no longer relevant.